By placing an order, the buyer must agree full compliance to this terms and condition set forth by PhoneMore. PhoneMore reserves the right to take any legal action against the buyer if this terms and policy is violated in due course.

Warranty

 

1. Cellular Phones bought at PhoneMore
2. have 72 hours swap warranty.


1. Plastic protector film, labels, or seals may not be removed, if removed, warranty will be void.
2. The 72 hours start at the time the product was purchased from PhoneMore.
3. The fault that was described by the buyer must not be an intermittent problem; it must be a permanent fault that can be easily identified on every usage or access on that feature. The seller, PhoneMore has the right to make the final decision on whether the issue pointed out is considered permanent defects or not.
4. Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless the problem is permanent or not.


3. Cellular Phones bought at PhoneMore have half year limited warranty.


1. A deductible of $30 dollars CDN or $25 USD will be charged for each service visit.
2. Water damage, physical damage, or wear and tear will not be covered under the limited warranty.
3. LCD, power jack, and headphone jack will have a charge for parts.Â
4. OEM accessories that originally came with the phone is not covered under warranty (due to the nature of a wear and tear item).
5. The fault that was described by the buyer must not be an intermittent problem; it must be a permanent fault that can be easily identified on every usage or access on that feature. The seller, PhoneMore has the right to make the final decision on whether the issue pointed out is considered permanent defects or not.
6. Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless the problem is permanent or not.
7. Warranty service may take up to 6 weeks from day of receipt.

 

Return & Exchange Policy

 

1. No Monetary Refunds are given.


1. Cellular Phones bought at PhoneMore have 24 hours exchange policy.
2. The 72 hours start at the time the product was purchased from PhoneMore.
3. Everything must be exactly the same as when the product was purchased. Seals may not be removed, power chords may not be unrolled, and phones must not have been turned on. PhoneMore has the option to reject the exchange request given that terms of exchange were not met.


2. Any missing item or damaged item that was included with the purchase will be subject to a replacement charge.
3. Cellular Phones bought at PhoneMore can be exchanged within 7 days, but will suffer a minimum of 15% to a maximum of 35% restocking fee.


1. Plastic Protector films, labels, or seals may not be removed (in cases where screen stickers are removed, a screen protector must be purchased and installed at PhoneMore.
2. Talk time must not be over 120 minutes.
3. Any missing item or damaged item that was included with the purchase will be subject to a replacement charge.
4. Any damage or scratches will void this policy

 

General Processing Information :

Pursuant to general online selling terms and conditions, seller PhoneMore has seven business days to complete the transactions after we received the payment. The seller PhoneMore has the right to take up to seven business days to process any incoming order. Orders received after 5:00 PM Pacific Standard Time (GMT â€" 8:00) will start processing on the next business day. Normal processing time for an order is taken within 24-48 hours after a full compliance payment is received by PhoneMore.

 

 

Shipping Policy :

Items might or might not be shipped from Vancouver due to our inventory allocation arrangement. Buyers should confirm the shipping origin location with PhoneMore if they have any questions and concerns regarding on this matter.

The seller PhoneMore liability on shipment ends once the courier service takes custody of the item. This simply means that PhoneMore liability on each shipment ceases at the point of drop off or hand over to the courier service. If the item is lost from this point afterwards, the seller PhoneMore will not take any responsibility. Shipment does not come with any standard insurance unless special requests. Shipping insurance option is available for buyers; please email us regarding shipping insurance quotation for your location.

 

Product Compatibility/Specification/Color Choices :

PhoneMore does not respond for any network dependent features and firmware related issue. Examples on network dependent features are MMS/GPRS/WAP/SMS/Messaging/Voice Mail Indicator/ Data Transfer/Network Frequency as well as any other device operations that have interaction with their service providers. Buyers are responsible for ensuring the products compatibility with their network operator / service provider.

Any operation features on the product which is not listed above will be determined by the seller, PhoneMore whether it is a network dependent feature. The seller, PhoneMore has the right to make the final decision on whether a feature is considered network dependent or not. The seller, PhoneMore has the right to make the final decision on whether an issue is firmware related or not. Buyer should be aware that network dependent features and firmware issues are not covered by our limited warranty coverage. Please refer to our limited warranty coverage section for details. Buyer should also be aware that the item you are buying might not be manufacture intended for your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your desire. In the event that an English manual is not available in the particular version that we shipped out, PhoneMore do not have the obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide printed English manual in most cases.

Since the products sold might not be manufacture intended for your country or region, therefore the product configuration and the related accessories might not be suitable or compatible in your country or region. PhoneMore will not be responsible for any compatibility of the product and its accessories in your region or country.

 

Limited Warranty Coverage

DOA - Dead on Arrival implies that the product either cannot be turned on or be ready in use after taking out from the box. Buyer must report this situation to the seller within 72 hours upon the item is delivered. If the item is not tested or examined by the buyer within the first 72 hours after the good is received, DOA returned policy would not be granted to the buyer. No further exception will be considered about the time issue. The 72 hours period starts when the product has been received by the buyer. Replacement will be made on DOA item. In the event that a replacement cannot be made due to product availability or any other reasons, PhoneMore will repair the product for the buyer. A repair order may take up to 14 business days starting from the day when PhoneMore received the defective unit. The seller, PhoneMore has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

Each product is undertaking by one year limited warranty repair coverage. Intermittent issues on the product will not be covered under our limited warranty policy. The fault that described by the buyer MUST not be an intermittent problem; it must be a permanent fault that can be easily identified on every usage or access on that feature. The seller, PhoneMore has the right to make the final decision on whether the issue pointed out is considered permanent defects or not. The seller, PhoneMore has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.

Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless the problem is permanent or not. Please refer to our product compatibility section regarding on the description of network dependent features. The seller PhoneMore has the right to determine whether the issue pointed out by the buyers is considered a network dependent feature or not. The seller, PhoneMore has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.

 

Under any circumstances, the seller, PhoneMore reserves the final rights to approve any DOA replacement or a warranty coverage repair. The seller, PhoneMore also has the right to make the final decision on whether the issue pointed out by the buyer is consider a defect or not. In the event that a replacement or repair is not granted to the buyer, the buyer will have to find their own repair source and is responsible for all the related cost and expenses.

 

The repair process by PhoneMore usually takes 2 to 4 weeks upon received from the buyer. However, there is no guarantee on the time frame.

Return Policy

All return product is subject to the approval by the seller. Returned items without an approval RMA ( Return Material Authorization) number from the seller will not be processed. Any shipping and handling expenses result on those returns without approval will be responsible by the buyer. Legal action will be taken if buyer refused to be responsible on these charges along with the cost of any legal expenses occurred.

Upon receiving the potential defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. Unless the seller can reproduce the same fault indicated by the buyer, otherwise the return will not be accepted. All return shipment from PhoneMore will be via ground shipping method or the equivalent subject to be determined by PhoneMore.

In the event of returning the product, buyer is fully responsible for the products safety return to us. Item must be received within 7 days after the issue of RMA. The return merchandize should include the RMA number that was issued by the seller , PhoneMore. , buyers full name, shipping address, contact phone number, and the reason for return. All accessories and manual must also be included inside the package as it was originally received by the buyer. Return merchandize should be double boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Any unidentified return which is aged over 14 days, PhoneMore. will have the right to dispose such item without notifying the buyer. No replacement will be issued on those unidentified return once it has been disposed. Buyer is responsible for the return shipping cost. The standard replacement shipping by PhoneMore will be ground shipping or the equivalent subject to be determined by PhoneMore.

Sellers Liability :

The seller, PhoneMore will not be liable for any personal injury, physical injury, and damage caused by the products sold. For safety handling and operation on the product, please consult instruction manual comes along or contact manufacture directly. Any recall on product by manufacture will not be handled through the seller PhoneMore. Buyers should contact the manufacturer directly for any related questions or inquiries.

PhoneMore does not have any obligations in providing any technical support on the products being sold. Please contact the manufacturer or your service provider directly for technical and product assistance.

Email us at info@phonemore.ca for any questions regarding on the above terms and condition

PhoneMore serves the market's need for the most updated, functional and stylish cell phones. Our priority is our customers, and we work hard to provide you with the best selection of products, as well as great customer service.

We offer a variety of imported high-end cell phones, most of which have not yet released a North Amercian version. We also carry accessories as well.

Talk to one of our sales associates to find out which phone and plan is the most suitable for your needs.